We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE      

Black Flower Agency, a NYC-based experiential marketing and events agency, and a key United States business unit of global company MCI Group (www.mci-group.com), is seeking a Senior Account Manager, Luxury Experiential & Partnerships, to support the development and execution of strategic experiential and partnership programming for a global luxury client.

This role will play a critical part in delivering best-in-class loyalty and customer engagement experiences designed for ultra-premium members through exclusive access, curated partnerships, and elevated hospitality programs across sports, entertainment, culture, fashion, culinary, wellness, and travel. Working closely with senior agency leadership, the Senior Account Manager will help drive program strategy while leading day-to-day client management, partner relationships, and activation execution.

This position offers the opportunity to help shape and evolve a premier luxury loyalty platform that creates meaningful emotional connections between a global brand and its most valued customers, while contributing to the continued growth and innovation of Black Flower Agency's experiential and partnership offerings. #LI-Hybrid

COMPENSATION: $100,000-115,000 annually, based on relevant experience and skills.

MAIN RESPONSIBILITIES           

• Manage day-to-day client relations and programming for a global luxury client, serving as a trusted resource for clients by proactively identifying solutions and maintaining exceptional attention to detail.
• Manage planning and execution of premium experiential programming and VIP hospitality events  designed for affluent and high-net-worth audiences.
• Concept and curate exclusive experiences from intimate to broadscale across sports, entertainment, fashion, culinary, arts, travel, and cultural verticals.
• Develop annual experiential roadmaps and program strategies aligned with client objectives and customer preferences.
• Source, evaluate, negotiate, and manage strategic partnerships that support experiential programming objectives.
• Leverage existing industry relationships while continuously expanding a network of strategic partners.
• Evaluate emerging trends, cultural moments, and partnership opportunities that can create competitive differentiation for clients.
• Coordinate partnership deliverables and activation requirements across multiple stakeholders.
• Ensure seamless communication between clients, agency teams, and external partners
• Participate and lead weekly client meetings, presentations, planning sessions, and program reviews.
• Oversee the planning and execution of high-touch hospitality programs and VIP experiences with team responsibilities including but not limited to: research, event logistics, proposal development, venue and vendor sourcing,  brand creative, collateral development, F&B menu development, marketing submissions, ticketing management, project timelines, production schedules, and budget development, tracking, and reconciliation.
• Work closely with account, production, creative, operations, and leadership teams to ensure successful program delivery.
• Coordinate logistics across multiple activations, ensuring all deliverables are executed on time and within budget.
• Lead event teams during live activations, maintaining exceptional service standards and problem-solving in real time.
• Manage guest communications before, during, and after events.
• Anticipate guest needs and proactively address issues to ensure exceptional experiences.
• Ensure every customer touchpoint reflects the highest standards of luxury service and brand excellence.
• Manage multiple programs simultaneously while maintaining meticulous attention to detail.
• Negotiate vendor and partner agreements to maximize value and maintain profitability.
• Support agency culture through collaboration, accountability, and a commitment to excellence.
• All other duties as assigned

JOB REQUIREMENTS

• 7+ years of experience in experiential marketing, luxury loyalty and/or hospitality programs, partnership marketing, sponsorships, client services, or related fields.
• Bachelor’s degree in Marketing, Business, Hospitality Management, Communications, or a related field required
• Fluency in luxury brands and/or entertainment categories.
• Strong network across entertainment, sports, culture, luxury lifestyle, and experiential industries preferred.
• Experience negotiating partnership agreements and managing external stakeholders.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Solutions-oriented mindset with the ability to remain calm under pressure.
• Experience supporting live events and onsite activations.
• Experience managing multiple concurrent programs or client engagements in a fast-paced environment
• Experience supporting or delivering live events and experiential activations
• Willingness to travel domestically and internationally and work evenings/weekends as required.
• Keen eye for detail combined with passion for accuracy and quality in all work.
• Polished, professional demeanor; projects confidence and enthusiasm for the business.
• Conversational proficiency in other languages a plus.

PROFESSIONAL AND LEADERSHIP COMPETENCIES  

• Manages high-profile client relationships with professionalism and confidence
• Coordinates partnership deliverables across internal and external stakeholders
• Develops innovative and creative program concepts
• Oversees end-to-end execution from planning through implementation with a focus on quality and consistency
• Strong presentation development and storytelling skills.
• Excellent client management and relationship-building abilities.
• Exceptional organizational, budget management, and project management skills.

SPECIFIC TECHNICAL SKILLS      

• Strong computer skills – MAC proficient
• Microsoft Office (Excel and PowerPoint proficiency required)
• knowledgeable in Photoshop and/ or InDesign
• Canva/ Google Slides proficiency required.

ADDITIONAL REQUIREMENTS

Must be based in the New York City or Tri-State areas (role is in office Monday – Thursday, and remote on Friday).

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!