Do you thrive on being helpful, staying organized, and handling a variety of tasks? Then MCI the Netherlands is looking for you! At MCI, we believe that when people come together, magic happens. That is why we have been bringing people together through innovative meetings, events, congresses, and association management since 1987. Powered by a work culture that’s focused on high performance and creativity, this is a great opportunity to join an energetic team of young professionals that delivers projects for clients all over the world.

What can you expect?

In your role as Association Management and Congress Coordinator, you will be part of an agile team covering Association Management and Consulting (AM&C) and Congress management. Our teams collaborate and share the responsibility for the successful outcome of team projects. Together with your team, you will assist in the general administration of congresses and committee projects. The role will provide ample opportunities for you to take on additional responsibilities based on your areas of expertise or interest.

What you will be doing;

Tasks and responsibilties include, but are not limited to:

• Maintaining accurate records of customer interactions and payment reminders.
• Providing up-to-date reports to the team.
• Provide administrative support within the team and assist the Executive General Manager and Operations Manager to ensure high client satisfaction.
• First point of contact for all Societies members, industry members, potential members and suppliers via phone and email.
• Plan and attend team and client meetings.  Minute taking/action follow-up, as required.
• Liaise with all internal and external stakeholders including but not limited to, Association Management, Project Management Teams and MCI’s Clients.
• Managing multiple Association/Congress inboxes and replying to all queries in a timely manner.
• Database management -Customer Relationship Management systems and other systems that may arise.
• Assist with marketing & communication activities (content creation, website maintenance, social media/newsletters, etc.)
• Onsite assistance during meetings and webinars. You may be asked to join the team onsite to manage the booth at exhibitions and interact with members and potential members.

Who you are

You are a great match if you have the following skills & traits;

Skills:

• Excellent written and verbal communication skills
• Problem-solving skills
• Strong inter-personal skills including cross-cultural understanding
• Confident telephone manner
• Excellent analytical skills and attention to detail
• Strong knowledge of Microsoft office applications
• Fluency in English and preferably a second EU language

Traits:

• Pro-active
• Ability to work both autonomously and as part of a multinational team
• Flexibility to adapt to changes in work tasks, structures, processes and cultures
• Ability to make decisions, to prioritise tasks and to remain calm under stress
• Sense of commitment and dedication; ability and desire to take ownership on assigned tasks
• Strong willingness and desire to address and meet the needs of customers

Who we are;

At MCI the Netherlands around 60 professionals work together to create unique experiences for our clients all over the world. If you join our international and diverse world, be ready to contribute, learn and grow as you go.

As an employee of MCI, you are also part of the MCI family! We describe our culture as informal, family-oriented; we work hard and play hard, together with a lot of social activities!
 

Besides our culture, we offer you:

• A hybrid working environment, including home office supplies
• A vitality program that includes 1 free hour per week for personal wellness activities, a tax-free gym membership, and more!
• Social activities including quarterly gatherings, team outings and a memorable end-of-year party
• Continuous learning through our very own MCI Institute (online and offline)
• The opportunity to work in an open-minded, informal environment with room for creativity & innovation
• Beneficial pension premium, paid for 2/3 by MCI The Netherlands
• With 32 holidays (based on a fulltime contract, 7 days appointed by MCI) you will have enough time to relax.
• Room for new ideas and initiatives. If you don’t try, you don’t know if it could work, so let’s try new ideas. We are open to everything!

Can’t wait to submit an application? Well, we can’t wait to know more about you!

The application process:

When you have applied for the job…

• You will receive an email that we received your application in good order
• When we also feel a match, we will contact you to plan an interview
• Time for the first interview!
• If we are curious to know more about you, we will invite you for a second interview
• When we both still believe in the match …… Welcome to the MCI!