Professional Conference Organizer (PCO) Intern

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Are you looking for a challenging internship in  our office in The Netherlands, in which you work independently? Do you want to gain experience in customer service for a range of International congresses, from 150 – 5.000 participants?

Then read on quickly!

Our internship programme is designed to offer students the chance to learn what it really takes to organise a conference on an (inter)national level.  Students are fully involved in the entire life cycle of the project management process and by working within an Agile project team, they have a chance to gain an in-depth understanding on all facets of a Professional Conference Organizer. Treated like regular employees, students will have the opportunity to assist online or onsite event(s) in Europe (and possibly beyond) if timely.

Each intern has a mentor assigned, who is supervising the work of the intern, but is also coaching and guiding them throughout the duration of the internship. The intern will be fully integrated in the department and will be working on the assigned projects.

What are you going to do?

The PCO team is working on several projects at the same time. We work very closely together and share the responsibility for the successful outcome of the projects. This creates a great flexibility in gaining knowledge in the full scope of a project, from delegate management to sponsorship & programme management, from client meetings to budget creation. Together with your internship mentor you will decide on your tasks for the day or week. For example, you will:

• provide customer support to participants, sponsors and VIPs for a wide range of international congresses (via telephone, e-mail)
• maintain the delegate management database in our dedicated registration system
• keep on top of timelines and priorities set on every event
• assist participants (individual and groups) with congress registrations
• keep records of customer interactions and send payment reminders
• actively be involved with project planning and reporting
• assist in collecting and comparing supplier quotations for the purpose of correct conference budget estimations
• Explore and contribute to digital solutions such as event mobile apps and websites
• have an active role in internal project meetings
• help with editing and proof-reading documents
• assist during conferences (if timeframe internship allows) (physical, hybrid and virtual)

Who you are

You are a good fit if you …

• Are following a degree in Tourism/Hospitality/Office Administration/Project Management area
• Are fluent in English (speaking and writing)
• Have amazing interpersonal skills and are genuinely happy to help our clients
• Are flexible, especially in busy periods
• Can work independently, but also thrive in a team cooperation

• Are organized and have a meticulous attention to detail
• Can prioritise tasks
• Are currently enrolled in an educational institution as a student and the internship is part of this education. It should be noted that after graduation, you will no longer be able to apply for this position as an intern
• Are living in an EU/EER-country, Switzerland or already have a residence permit for the Netherlands, this is required by Dutch law
• Are available for a minimum of 5 months from January / February 2025

Who we are

At MCI the Netherlands around 60 professionals work together to design human-centric and multi-channel touchpoint solutions that unleash the power of people to deliver innovation and growth for our clients. We create unique experiences for our clients all over the world. Core to our heart is our brand promise: “When people come together, magic happens”. Together we create the magic that our clients are looking for. If you join our international and diverse world, be ready to contribute, learn and grow as you go. You’ll work in a challenging and yet exciting business powered by a work culture that’s focused on high performance and creativity.

As an employee of MCI, you are also part of the MCI family! We describe our culture as informal, dynamic, young, family-oriented; we work hard and play hard, together with a lot of social activities!

Besides our culture, we can offer you:

• The opportunity to work in an international and energized environment;

• A vitality program that includes workshops, sports during work hours and more!

• Continuous learning through our very own MCI Institute

• Room for new ideas and initiatives. If you don’t try you don’t know if it could work, so let’s try new ideas. We are open to everything!

• A monthly internship compensation of €500,- (gross amount)

• In addition to the Dutch public holidays, an entitlement to one day paid leave per calendar month will be granted for the duration of the internship agreement. Should the student be working at MCI during the month of December, a number of days will be pre-allocated to the week between Christmas and New Year when the MCI Amsterdam office is officially closed.

Can’t wait to apply?! Well, we can’t wait to know more about you!

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!