We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Title: Association Operations Manager
Location: Remote
Compensation: $26.92 - 28.85 hourly
Job Summary:
The Manager, Operations executes and supports administration, support, training, quality control, and other services to Association Solutions Full-Service Management teams with systems and processes used to support MCI’s clients.
Key Responsibilities:
- Support FSM clients with technical and process issues related to AMS, CRM, databases, and other systems, including but not limited to: re:Members, MemberClicks, YourMembership, ClearVantage, and Personify products.
- Support, implement, and maintain integrations from AMS/CRM to other systems commonly used in the industry, ex: LMSs, community platforms, and marketing tools.
- Lead assigned workstreams or components of complex, cross-departmental projects within MCI USA and FSM clients.
- Partners with Senior Manager and Director to support client needs and execute against defined strategies.
- Support month –end financial reporting activities for FSM clients, assisting in data validation and timely delivery to finance team.
- Develop and run reports from databases to provide data as needed for financials, membership, sales, marketing, and client teams.
- Remain current on news and product releases from MCI and client(s) SAAS partners.
- Develop, update, and deliver system specific training for staff and volunteers on client and technology projects specific to day-to-day work.
- Identify opportunities for process improvements and apply tools, including AI, to increase efficiency.
- Assist with technology transitions and other special projects within Association Solutions.
- Support Advisory Services and PBM projects as necessary based on scope.
- Serve as backup client staff when needed.
- All other duties as assigned
Requirements:
- Bachelor’s degree or Two (2) or more years of experience in a similar position or proven track record in operations, association management or professional services.
- Demonstrated ability to execute at least one database management, AMS, and/or CRM.
- Ability to manage multiple responsibilities and priorities.
- Ability to work well under pressure.
- Ability to translate information for non-technical staff to understand.
- Interest in utilizing AI to optimize efficiencies and processes.
- Minimum of 3 years of full System Administration expertise in one or more AMS, CRM, and other database management systems.
- Proficiency using MS 365 tools, services, and applications.
- Ability to build and execute queries and reports, in conjunction providing data analysis support.
- Understanding of nonprofit and association operations including membership structures, marketing trends, and events management.
- Ability to travel to MCI or FSM Client meeting(s) as needed. (typically 1-2/year)
- Training commensurate with Division and Level including but not limited to:
- Leadership, project management, and other courses internally (MindTools, SwitchAI, etc)
- System specific educational offerings from our SAAS partner(s)
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid company holidays, including closure Christmas Eve through New Year’s Day
- 401K
- Medical, dental, vision and supplementary insurances
- Employer-paid group life insurance, short-term and long-term disability
- Employer-paid family building benefit (fertility, adoption and surrogacy)
- Employer-paid mental health benefit
- Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!