We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.

MCI Benelux is looking for an enthusiastic Association Manager.

At MCI Benelux, we don’t only “service” associations, we partner with them. Our clients rely on us to understand their communities, anticipate their needs, and orchestrate a wide range of activities on their behalf, from governance and strategy to events, education, communications, partnerships, and membership.

As Association Manager, you will be at the heart of several professional associations, with a strong focus on medical and healthcare communities. You will sit between Boards and volunteer leaders on one side, and MCI’s multidisciplinary teams on the other, ensuring everything we are contracted to deliver is aligned, coherent, and executed to a high standard.

This is a role for someone who can move comfortably between boardroom conversations, operational coordination, and relationship building, someone who thrives in an agency environment where priorities move fast and no two clients are ever the same.

The Association Manager tasks include the following but are not limited to:

1. Strategic & Leadership Partnership

• Act as a senior point of contact for Boards, Presidents, Treasurers, and Executive Committees.
• Support volunteer leaders in translating strategy into realistic, deliverable plans.
• Prepare, attend, and follow up on Board and governance meetings, ensuring clarity, structure, and continuity.
• Ensure good governance, clear decision making, and alignment between volunteer leadership and professional delivery.
• Bring perspective, challenge when needed, and a strong sense of direction.

2. End to End Account Ownership

• Manage a portfolio of associations, each with its own strategy, culture, and priorities.
• Lead annual planning, budgeting, and performance tracking for each client.
• Ensure MCI delivers everything we are contracted for.
• Act as the central point of accountability for client satisfaction, performance, and relationship health.
• Identify opportunities to evolve, strengthen, or expand the partnership over time.

3. Internal Team Oversight & Agency Leadership

• Oversee and coordinate the internal MCI team working on each client, across functions.
• You don’t need to be the subject matter expert, but you must understand the full scope of delivery inside out.
• Translate client priorities into clear briefs, timelines, and expectations for internal teams.
• Hold teams accountable for quality, deadlines, and commitments, escalating when needed.
• Ensure all activities feel connected and aligned from the client’s perspective

4. Operational Delivery & Coordination

• Oversee the delivery of events, education programmes, campaigns, publications, working groups, and other contracted services.
• Ensure smooth collaboration between MCI teams, external suppliers, and association stakeholders.
• Anticipate risks, manage dependencies, and step in early when things get complex.
• Be present when it matters, including on site at key events.

5. Membership, Community & Volunteer Engagement

• Oversee membership operations and the overall member experience.
• Support committees, task forces, and volunteer groups with structure and continuity.
• Ensure volunteers feel supported, informed, and respected, even when conversations are difficult.
• Keep the community engaged, informed, and moving forward.

6. Financial & Performance Oversight

• Own budgets, forecasts, and financial follow up for your accounts.
• Ensure transparent reporting to Boards and association leadership.
• Balance ambition with sustainability.
• Monitor performance against objectives and adjust course when needed.

Who we’re looking for

We’re not looking for a “perfect CV” – we’re looking for someone who gets associations.

You likely bring:

• Solid experience managing or coordinating associations and their key activities.
• Exposure to medical or healthcare associations is a strong asset.
• Confidence interacting with Boards, senior volunteers, and executive stakeholders.
• Experience managing multiple projects or clients simultaneously.
• Comfort with budgets, reporting, and operational planning.

You are someone who:

• Enjoys human interaction, dialogue, and relationship building.
• Is structured, reliable, and calm – especially when juggling competing priorities.
• Can switch between strategic conversations and hands on execution without friction.
• Communicates clearly and diplomatically, both in writing and in meetings.
• Takes ownership and pride in seeing things through.

Eligibility to work in Europe and fluency in English are essential; other languages are considered an asset.

Why join us?

• You’ll work with fascinating professional association communities, shaping the future of their fields.
• You’ll have real autonomy and responsibility, with space to grow your role and influence.
• You’ll interact with international Boards, experts, and leaders, not just internally.
• You’ll be part of a collaborative, experienced association team that values trust, learning, and mutual support.
• You’ll operate in a hybrid, flexible environment, with opportunities to travel and experience your clients’ communities firsthand.

We offer

• The opportunity to work in an international and dynamic environment with multi-cultural colleagues:

• A full-time job (40h/weeks with 12 recuperation days per year).
• A competitive salary package which includes: meal vouchers, hospitalisation, and group insurance.
• Continuous learning & development opportunities via our MCI Institute (online & offline L&D suites).
• Open-minded company with room for creativity & innovation.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!