We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective:

The Coordinator is responsible for the day-to-day administrative work for two association clients, the International Police Mountain Biking Association (IPMBA) and the Society of Wetland Scientists (SWS), serving as the primary point of contact for all members.

This is a great opportunity to get your foot in the door and work with mission-driven associations.

Main Responsibilities

• Supporting Board and multiple committees (drafting agendas when required, creating meeting minutes when necessary, roster maintenance, meeting scheduling and occasional in-person meeting logistics).
• Processing membership and certification applications including batching and invoicing.
• Serving as the main point of contact for all member inquiries (phone, contact form, email).
• Assisting with virtual and/or onsite association events with registration desk, ticket management for special events and some speaker logistics.
• Fulfilling association “store” orders
• Managing webinars including running day-of program on Zoom.
• All other duties as assigned

Job Requirements

• Bachelor’s Degree preferred
• Excellent communication skills (written & oral)
• Outstanding organizational and collaborative skills
• Rigorous attention to detail
• Experience or interest in membership associations, public charities, accreditation services and events management a plus
• Confidence interacting with senior-level executives
• Efficient and effective in an environment with numerous tight deadlines on a variety of projects
• Ability to work autonomously
• Proven sense of initiative and ownership

Professional Competencies

• Demonstrated ability to succeed in fast-paced work environment.
• Demonstrated ability to provide excellent customer service
• Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity.
• Autonomous mindset with a desire to learn and understand new things.

Technical Skills

• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), general computing skills, and the Internet.
• Experience with the following platforms preferred:
• Association Management Systems such as GrowthZone, RE: Members (formerly Impexium), YourMembership.com, iMIS, for example
• Ability to quickly learn database functions
• Zoom and Teams: Scheduling and producing meetings and webinars
• Formsite or similar web-based form submission software
• Surveymonkey or similar web-based survey software
• Doodle polling or similar web-based scheduling software
• Smartsheet or similar web-based project management software

Additional Requirements

• Flexibility to travel 2-4 times per year to client events.

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!