Cvent Registration Manager

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

POSITION OVERVIEW

The position serves as a member of the Registration Operations Team within the Convention Division. The Cvent Registration Manager is responsible for the direction and implementation of conference registration and is the main contact between the client and MCI internal support departments. The MCI Cvent Registration Manager establishes, implements, and monitors timelines as well as communicates client requirements while providing operations support to the Sales Team and support departments. The Cvent Registration Manager is positioned to provide leadership and drive priorities for the registration process from advance to post event. 

Duties and Responsibilities:

• Works with the client to establish business processes for events and communicates those to the internal support departments

• Responsible for ensuring accurate setup for registration delivery

• Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data

• Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch

• Prepares weekly checkpoints containing progress numbers and suggested action for clients

• Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations

• Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends

• Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc.

• Establish event goals based on client needs and monitors in order for them to be met/exceeded

• Coordinates event priorities for the internal support teams

• Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting. 

• Exercise independent decision authority for problem resolution

• Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales

• All other duties as assigned

Knowledge, Skills, and Abilities:

• Degree preferred but not required

• Proficient in Cvent Platform

• Professional written and verbal communication skills

• Knowledge of registration/convention industry preferred

• Multi-task oriented

• Exceptional organizational and time-management skills

• High attention to detail

• Proficient in Microsoft Office

• Available for moderate travel (20%-30%)

PHYSICAL REQUIREMENTS:

Must be able to:

•    remain standing or sitting in a stationary position for many hours per day onsite

•    occasionally lift, move or carry boxes weighing up to 50 pounds.

•    frequently move about inside a facility space.

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO 
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!