We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

The manager of education and programs is responsible for the delivery of the education events and programs of APHON. Success requires expert coordination and collaboration with the executive director, the department senior manager, volunteer leaders and subject-matter experts to achieve desired business results. A critical component also includes working with the eLearning, eCommerce and event technology platforms tied to this area. #LI-Remote

MAIN RESPONSIBILITIES                  

This role directly supports the pediatric hematology/oncology nurse in elevating their practice and optimizing outcomes for children, adolescents, and young adults with cancer and blood disorders and their families.

Strategic Program Delivery & Operational Excellence

• Lead the delivery of APHON’s education events and programs, ensuring alignment with business objectives.
• Collaborate with the executive director, senior manager, volunteer leaders and subject-matter experts to achieve desired outcomes.
• Ensure high-quality service and member engagement through expert coordination and execution.

Education Program & Accreditation Management

• Manage Nursing Continuing Professional Development (NCPD) hours, ensuring compliance and accurate tracking.
• Prepare documentation for annual accreditation reports for the ANCC Commission on Accreditation.
• Coordinate ILNA credit hours with the Oncology Nursing Certification Corporation.

Committee Liaison & Volunteer Support

• Serve as primary liaison to the ACE Center Committee and secondary liaison to the Conference Program Planning and Chemotherapy Biotherapy Committees.
• Support committee chairs with scheduling, meeting facilitation, minutes, collateral creation, roster maintenance and delivery of action items.
• Maintain committee archives and ensure smooth communication and documentation flow.

Flagship Program Oversight

• Manage APHON’s Chemotherapy/Biotherapy Provider Program, including engagement with 900 instructors.
• Oversee annual instructor verification and registration of approximately 400 courses.
• Provide technical and speaker support for quarterly town halls, virtual courses and annual live courses.

Conference & Event Management

• Contribute to planning and onsite execution of APHON’s annual conference.
• Manage abstract submissions, course descriptions, speaker agreements, evaluations and poster/paper logistics.
• Ensure a seamless technical and digital experience for attendees.

Virtual Education Exchange

• Lead the execution of the Spring Education Exchange, including speaker coordination, session documentation, evaluations and platform management.
• Support the organizing task force and maintain website content for the event.

Webinars & Product Development

• Support committee-led webinars to maintain APHON’s standards and brand consistency.
• Assist in the development of new educational products and publications in collaboration with the Education Task Force.

Technology & eCommerce Systems

• Train on and manage the eCommerce system, including process flows, customer data, operations tickets, reporting and data privacy.
• Collaborate with technical teams to ensure smooth delivery of digital education products.

Reporting & Documentation

• Prepare data and reports for month-end close, board meetings, executive committee sessions and presidential meetings.
• Create presentations, handbooks, procedure manuals, forms, surveys and other documentation.

Marketing & Communications

• Support website updates and marketing communications for all relevant education programs and events.

Values & Additional Responsibilities

• Promote APHON’s commitment to diversity and inclusion across all education initiatives.
• All other duties as assigned.

JOB REQUIREMENTS                          

• Bachelor’s degree or equivalent.
• 6+ years of experience in a similar position or proven track record in management in an association/non-profit environment or commercial education organization.
• 3+ years of experience leading committees of volunteer leaders.
• Demonstrated management and facilitation of live and virtual education events.
• Experience with credentialed education programs in medical associations and similar background a plus.

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Knowledge of association management operations.
• Experience with education programs for the professional adult learner.
• Proven skills working in a matrixed environment managing multiple projects and programs at a time.
• Ability to develop project management plans and deliver to deadlines.
• Demonstrated success working between people and technologies to derive the best out of both.
• Competency in communications and writing.

SPECIFIC TECHNICAL SKILLS        

• Association management database and/or CRM platform
• eLearning platform
• Cadmium or similar all-inclusive platform for abstract/poster/speaker management and virtual conference experiences
• Understanding of academic and scientific writing styles and APA7 formatting a plus
• Microsoft Office suite products including advance use of Teams and Copilot
• Smartsheet or other project management tools
• WordPress or similar website platforms
• Gravity forms, survey design or other similar platforms

ADDITIONAL LOCAL REQUIREMENTS                    

• Travel to APHON’s Annual Conference once a year in September is required.
• Travel to other cities may be required for board or planning meetings, but unlikely more than one or two times a year for one or two nights at a time

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!