We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Role Purpose

The Commercial Director plays a pivotal role in ensuring MCI UK delivers profitable, consistent and scalable work across all its brands and solutions.

This role blends commercial leadership with client and operational oversight, acting as a senior partner to delivery teams to strengthen commercial accuracy, delivery performance and client satisfaction across the portfolio.

This is both a strategic and hands-on leadership role, ensuring that commercial decisions, operational capability and client delivery are fully aligned.

Key Responsibilities 

1. Commercial Leadership & Framework Governance (30%)

• Lead commercial modelling, pricing frameworks, margin standards and commercial approval processes.
• Oversee commercial quality across projects — ensuring scopes, budgets and assumptions are clear, accurate and commercially sound.
• Partner with Finance, Operations and CSD to ensure end-to-end commercial alignment from pitch to delivery.
• Shape commercial approaches for complex, multi-brand or high-value accounts.

2. Operational Support & Delivery Assurance (30%)

• Work with our Operations and Strategic Director to ensure resource models, PM capability, timelines and delivery structures support client needs, meet and exceed client expectations.
• Step in as senior escalation support for delivery challenges, risk mitigation or client-sensitive situations.
• Ensure delivery teams have the training and depth of understanding of the client and feel empowered to drive growth directly and with support.
• Collaborate with our Event Directors to ensure delivery teams are set up for success and build confident and trusted relationships with the client.
• Analyse delivery performance across major accounts and identify opportunities to streamline ways of working.

3. Portfolio Oversight & Account Health Steering (20%)

• Monitor financial, operational and delivery performance across key accounts to identify risks early.
• Provide senior-level commercial and operational guidance to Account Directors and Project Directors.
• Support client teams in developing strong scopes, clearer roles & responsibilities, and more predictable delivery processes.
• Join senior client meetings to provide commercial or operational assurance.

4. Strategic Projects & Process Improvement (10%)

• Lead cross-company commercial–operational initiatives (e.g., rate card reviews, onboarding frameworks, margin improvement projects, delivery audits).
• Support SLT in evaluating new service lines, operational enhancements or efficiency programmes.
• Partner with CXO and CSD to align ways of working across brands and reduce friction points in delivery.

5. Capability Building & Team Support (10%)

• Coach Project Directors, Producers and ADs on commercial delivery, scoping, forecasting and commercial decision-making.
• Support operations with development of resource planning models, delivery frameworks and role clarity.
• Create and facilitate training for teams on budgeting, commercial modelling and delivery best practice.

Key Skills & Experience

• Extensive experience in commercial leadership and operational oversight within events, agency or integrated delivery environments.
• Strong understanding of end-to-end project delivery: staffing models, processes, workflows, risk points.
• Proven ability to diagnose operational inefficiencies and introduce scalable solutions.
• Comfortable leading senior client conversations but primarily focused on commercial–operational alignment rather than account ownership.
• Strong financial acumen: pricing, forecasting, margin management and commercial governance.
• Ability to influence cross-functional teams and unite multiple brands under consistent ways of working.

Attributes & Behaviours

• Highly collaborative — thrives in the intersection between commercial, client experience, and operations.
• Strong problem-solver who brings calm and clarity to complex delivery or client situations.
• Pragmatic, delivery-focused and solutions-led.
• Able to balance commercial protection with client-centric decision-making.
• Embodies MCI values of creativity, community, teamwork and quality.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!