18 May 2024

IT Specialist/Assistant IT Manager

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

 

THE OPPORTUNITY    

The IT Specialist/ Assistant IT Manager works with the Back Office HR & IT team to support and ensure the efficient and effective daily office operations, smooth internal workflow, and coordination of processes.  


THE WORK    (IT & Network Responsibilities)
•    Provide secondary day-to-day user and desktop support to employees in Singapore office, resolving escalated requests and incidents from mci group service desk level one team.
•    Prepare user IT onboarding including account creation and setup, allocation and deployment of laptops, basic user training. 
•    Liaise with local IT vendor (external) and remote Group IT (internal) teams to evaluate or troubleshoot IT issues. 
•    Work with HQ IT teams and various stakeholders on implementation, upgrades, and transformation projects. 
•    Manage the general maintenance and upkeep of IT tools and equipment (hardware and software) including computers, accessories, AV, and printers. 
•    Update IT inventory records & aassist with IT procurement. 
•    Review diagnostics and assess the functionality and efficiency of systems.
•    Implement and execute network security measures.
•    Monitor security certificates and company compliance of requirements.
•    Offer technical support to company staff and troubleshoot computer problems.
•    Install and update company software and hardware as needed.
•    Anticipate and report the cost of replacing or updating computer items.
•    Maintenance of office biometrics and relevant reports.
•    Management & point of contact of Accelo – PM work platform

 

Platform Responsibilities - Accelo
•    Managing, provisioning, configuring, and maintaining the underlying platform. 
•    Continuous Identifying, monitoring and improvising of platform performance. 
•    Attending and responding to incidents, outages, or other disruptions in platform service.
•    Providing support to users or customers experiencing issues with the platform
•    Offering training sessions or documentation to help users effectively utilize the platform’s features
•    Managing user accounts and permissions as needed
•    Engaging with platform vendors or service providers to address issues or request assistance.
•    Managing vendor relationships, contracts, and service level agreements (SLAs).
•    Evaluating new vendor solutions or upgrades to existing platforms.


Technology Innovation
•    Developing a technology innovation strategy aligned with the organization's overall goals and objectives.
•    Identifying emerging technologies and trends relevant to the organization's industry and market.
•    Collaborating with internal stakeholders across departments (e.g., R&D, marketing, operations) to gather input and support for innovation initiatives.
•    Reviewing and refining the organization's technology innovation strategy based on feedback and results.
•    Identifying opportunities for process improvement and optimization in innovation processes.

THE HIVE    

Reporting to HR Manager and IT Project Manager, the IT Specialist/Assistant IT Manager works closely with the back-office team and is the first point of contact for employees regarding general office IT matters. 


THE MUST HAVE  

 •   Fluent in English, additional Asian language is a bonus.
•    Good knowledge of computer systems
•    Microsoft 365


THE GOOD TO HAVE  

 •    IT Diploma/Degree qualification  
•    5 years of relevant work experience 
•    Experience with project management is advantageous. 
•    A multitasker, organised, prioritise work independently as well as in a team. 
•    Demonstrate a customer service mindset with a proactive disposition. 
•    Possess excellent communication and problem-solving skills with a sense of urgency. 


THE BENEFITS & PERKS    

•    Competitive Annual Leave & Birthday Leave.
•    Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
•    Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident. 
•    Comprehensive internal L&D portal and opportunities for external courses.

 

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!