Project Coordinator (WHP Internship)
We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
THE OPPORTUNITY
AMC is a division within MCI that provides consultancy and event management services to associations active in the Asia Pacific Region.
The Project Coordinator will assist in providing professional membership service support to client association clients served by AMC. In addition to the key duties and responsibilities, he/she will assist the team to schedule meetings, conduct research and maintain working relationship with clients.
THE WORK
Operations (30%)
• Work with other functional managers on initiatives to improve aspects of MCI and the clients’ business.
• Represent Business Support department on any operational matters or meetings in the event of the Business Support Manager’s absence.
• Perform all duties and responsibilities and others as assigned by Business Support Manager in a timely, accurate and efficient manner.
• Disseminate information received from client contact point to the team members in a timely manner and ensures that the team members are fully briefed on the information received.
• Execute project from start to finish, analyzing data and present findings.
Stakeholder Engagement (25%)
• Provide membership support service on behalf of AMC associations clients and their members.
• Identify client needs and propose strategies to meet their various project objectives.
• Provide regional product knowledge and technical expertise to client(s) for compliance issues and to management and other functions for market research purposes.
• Attends to member complaints received by team members.
• Ensures all 2nd level escalations are followed up and resolved timely and accurately.
• Manage telemarketing, translation, and other operational assistance projects.
Market Development (35%)
• Maintain and improve performance level by identifying key trends and forecasts business needs through developing strategic, accurate and actionable data analysis.
• Identify opportunities, challenges, and workflow issues. Propose solutions with relevant functions and/or divisions.
• Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicators.
Strategy Development (10%)
• Plan for effective use of resources, anticipating resource needs to ensure consistent delivery of service standards are met and exceeded every day.
THE HIVE
• The Project Coordinator reports to the Senior Manager and works closely with the AMC team internally.
THE MUST HAVE
• Well-rounded individuals pursuing a degree in Hospitality, Tourism or MICE
• Experience within the hospitality or MICE service sector, non-profit, NGO, association will be advantageous and the ability to adapt to changing needs and demands of key stakeholders/membership is important.
• Quick, efficient, and accurate in all administrative duties
THE GOOD TO HAVE
• Great customer service mind-set and proactive disposition
• Superior verbal and written communication skills are essential as success is dependent upon developing positive relationships and communicating with a wide variety of stakeholders related to the association.
• Well-developed organizational and leadership skills
• Database management experience is beneficial
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!