We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective

This individual will work with multiple MCI clients but primarily spend 75% time on serving the National Child Support Engagement Association (NCSEA) and 25% working with another MCI Client. 

For NCSEA, the individual serves as the primary staff liaison to The NCSEA Professional Development Committee and various professional development subcommittees, managing and coordinating their activities. This position oversees all aspects of professional development conferences and events, including content and speaker selection, scheduling, and marketing, managing speaker logistics, evaluations, and communications plus developing conference mobile apps and websites. Additionally, the position manages NCSEA U program development, and maintains regular communications and marketing efforts. Fiscal duties include assisting with budget preparation and maintaining financial projections around professional development activities.

Main Responsibilities

• Serve as primary staff liaison to Professional Development Committee, including the Policy Forum, Leadership Symposium, Communications, International, NCSEA Connects, NCSEA U, and Web-Talks committees.  Responsible for committee management and coordination.
• Manage all aspects of NCSEA professional development conferences & events (Policy Forum, Leadership Symposium & Web-Talks) including content/speaker selection (in conjunction with committee/subcommittee), scheduling, website information, committee support, mobile app and conference website,  onsite scripts, presentation slides, and show flow timelines.
• Manage all aspects of speaker management, evaluations, marketing and communications for professional development events.
• Assist with the content development of NCSEA conferences, communicating with presenters, and managing session and conference materials.  Lead development of the conference mobile apps and website.
• Manage conference schedules, including blocking of plenary sessions, workshops and networking events.
• Management/coordination of NCSEA U program development, to include assisting with instructor identification and support, program marketing, and all facets of enrolment and implementation.
• Serve as staff liaison to Web-Talk Subcommittee.
• Work with MCI USA Events team and other appropriate staff to manage NCSEA events, speaker requirements, room set up, A/V requirements, etc.
• Attend select strategic events in the child support community and represent NCSEA and its’ interests as an exhibitor and attendee.
• Work with members and volunteers to coordinate conference calls and manage committees in Board Effect, NCSEA’s volunteer & committee management system. Includes managing designated committees and committee documents.
• Update website as it pertains to educational offerings and professional development conferences.
• Maintain NCSEA marketing materials and display booth for deployment at strategic events
• Assist Executive Director with preparation of Professional Development budget, including event revenue/expense projections. Maintain rolling projections of revenue and expenses for use in monthly Finance Committee reports.
• Function as MCI USA team member in accordance with MCI USA’s corporate vision and guiding principles.
• Serve on appropriate MCI USA Matrix Management Teams.
• Other client duties as assigned

Job Requirements

• 3-5 years relevant experience in professional development and/or nonprofit associations
• Bachelor’s Degree preferred
• Previous experience in working within nonprofit governance structures including with committees and volunteers, preferred.

Professional Competencies

• Customer Service, Nonprofit Management, Volunteer Management, Marketing and Communications

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!