We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

The Coordinator provides high quality administrative, operational, and governance support to ensure a seamless member experience and the effective functioning of the association’s governance programs. The position serves as a central point of coordination for membership services, committees, elections, awards, and board related activities, supporting volunteer leaders and staff while ensuring accuracy, continuity, and alignment with association policies, bylaws, and strategic priorities.  This is an excellent opportunity to build a foundation for a career in mission-based organizations. #LI-Remote

COMPENSATION: $24.00 hourly, based on relevant experience and skills.

MAIN RESPONSIBILITIES                  

GOVERNANCE SUPPORT

• Work alongside the Executive Director and provide support to the assigned committees and ensure the chair is organized and has the information they need to effectively lead
• Provide oversight and project management for the governance timeline of the association that includes: awards, scholarships, elections, activity reports, business meeting, committee appointments and board meetings.
• Provide administrative support to committees to include scheduling/hosting meetings, roster maintenance, delivery of board/committee action items, etc.

MEMBERSHIP SERVICES

• Work alongside the Director of Communities and serve as primary customer service for the association
• Answer questions regarding member benefits, membership categories, and application process; identify any reported “roadblocks” or process problems
• Support membership renewal cycles and address day-to-day phone and email member inquiries and requests, including updating member profiles, revising invoices, membership status, receipt of payment, and MLA W-9 forms
• Process any manual membership payments in a timely fashion
• Monitor, triage and answer the membership email box
• Manage online login requests; assist users with login issues or email changes

MLA ANNUAL CONFERENCE

• Manage institutional requests for registration bulk purchasing, including invoice creation
• Assist with creating speaker registrations pre-conference
• Create registration discount coupons and communicating with attendees in keeping with Association policy
• Provide support to plenary and/or keynote speakers

OTHER

• Serve on appropriate MCI USA Matrix Teams; and function as an MCI USA Team Member in accordance with MCI’s corporate vision and guiding principles.

• All other duties as assigned

JOB REQUIREMENTS

REQUIRED

• AA or Bachelor’s degree or equivalent;
• At least three years’ experience in an electronic customer service environment
• Excellent communication skills (written & oral)
• Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity

PREFERRED

• Experience or interest in membership associations, public charities, accreditation services and events management a plus
• Ability to provide excellent customer service even in difficult situations or with difficult users

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Provides accurate, timely administrative support with strong attention to detail
• Organizes and maintains records, documentation, and information across systems
• Manages multiple tasks and deadlines effectively
• Communicates clearly and professionally with members, volunteers, and staff
• Uses standard technology and tools to support daily work
• Handles confidential information with discretion

SPECIFIC TECHNICAL SKILLS        

• Experience with complex customer service systems or Association Management Systems preferred
• Technical proficiency with Microsoft Office (Teams, Word, Excel, Outlook, PowerPoint), general computing skills, and familiarity with databases

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!