We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

Serves as the onsite lead for the deployment of all onsite registration services. Main point of contact for client during onsite execution. #LI-Remote

COMPENSATION: $24.04 – $26.44 hourly, based on relevant experience and skills.

MAIN RESPONSIBILITIES                  

• Act as the main point of contact for registration services onsite. When assigned as event lead
• Manage tradeshow registration for events of 500 – 15,000 attendees
• Collaborate with internal and external teams to assimilate and implement event specific policies and procedures.
• Collaborate with teammates, vendors, and client to coordinate setup, staffing, and equipment distribution Support the onsite lead at the registration area; triage questions and escalate issues to the senior/on‑duty lead as needed.
• Staff the registration desk to greet attendees, check them in, reprint badges, and handle walk‑ups with a polished, service‑first approach.
• Set up workstations (tables, signage, peripherals) following established checklists and floor plans; verify power/Internet are live before doors open.
• Perform basic equipment checks (e.g., test badge printers/scanners/tablets) and log issues for the lead or tech support to address.
• Replenish consumables (badge stock, lanyards, ribbons, toner) and keep the registration area neat, safe, and ADA‑friendly.
• Monitor lines and flow, proactively open/close positions and redirect attendees to reduce wait times.
• Inventory, test, operate, and maintain onsite equipment
• Coordinate equipment teardown, packing, and outbound logistics
• Travel as support on events were not assigned primary duties
• Train and support team members, client, venue, and temporary onsite staff
• Manage team members and temporary staff in multiple areas.
• Participate in pre-event client meetings, manage documentation, event prep, and logistics
• Provide general reports, status updates, and recommendations to client contacts
• Consolidate and report feedback and recommendations for future events
• General Technical support, data entry, and customer service
• All other duties as assigned

JOB REQUIREMENTS

• Associates degree or equivalent experience in customer service, event management, or a similar position preferred
• High degree of professionalism in presentation and communication
• Confidence in navigating requests from various authority levels
• Comfortable with public speaking and training large groups
• Experience decision-making in a demanding environment
• Capacity to handle multiple assignments, changing priorities, and delegate when necessary
• Strong attention to detail
• Proactive mindset
• Desire to learn across disciplines to ensure event execution success
• Willingness to learn the full scope of the onsite event management experience
• Ability to work as a team lead or support with minimal supervision
• Must be able to sit or stand for extended periods of time during events
• This role may involve long hours due to the need for extensive planning, setup, execution, and post-event activities, including managing unexpected issues and ensuring the event's success
• Must be able to lift 50 lbs. Stoop, bend, kneel, and work on your knees

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Conflict resolution
• Communication
• Change management
• Collaborating and promoting teamwork
• Building relationships

SPECIFIC TECHNICAL SKILLS        

• Cvent experience preferred or other related Registration Platform.
• Basic networking and computer hardware knowledge
• Affinity for new technology and applications
• Able to work with MS Office Suite (Word, PowerPoint, Excel, Vizio), Jira/Confluence and SAP or similar contact management software

ADDITIONAL REQUIREMENTS

• 50% Travel

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!