We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Objective
Director of Operations and Engagement will act as an operational leader, ensuring the efficient execution of initiatives and alignment with the organization’s mission. This role encompasses strategic planning support, stakeholder engagement, and high-level communication, blending project management with executive-level support. Previous experience in responsible gaming is required to understand the nuances of RG and navigate the stakeholder environment effectively.
Main Responsibilities
• Oversee day-to-day operations of ROGA and the Executive Director’s office.
• Lead cross-functional projects and initiatives.
• Manage priorities, timelines, resource allocation, and external vendors/consultants.
• Act as a liaison between the Executive Director and internal/external stakeholders.
• Manage strategic relationships with regulators, policymakers, and industry leaders.
• Support the development and execution of campaigns, partnerships, and events.
• Draft and refine communications for the Executive Director.
• Establish and manage a centralized repository of responsible gaming-related materials.
• Oversee the creation and maintenance of educational resources.
• Track and analyze industry trends and emerging issues.
• Coordinate and prepare materials for meetings, events, and conferences.
• All other duties as assigned
Job Requirements
• Bachelor’s degree.
• 8+ years of experience in strategic planning, project/program management, or executive-level support, including at least 3 years in a leadership position.
• High level awareness of responsible gaming practices.
• Strong organizational and leadership skills.
• Exceptional written and verbal communication skills.
• Previous experience in responsible gaming is required.
Professional Competencies
• Strong project management skills.
• Superior organization skills and attention to detail.
• Effective presence with senior-level leaders.
• Ability to manage multiple priorities and stakeholders.
• Proficiency in project management tools and software.
Additional Local Requirements
Percentage travel required: 30%
Benefit Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
- 401K
- Medical, Dental, Vision and Supplementary Insurances
- Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
- Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
- Employer-paid Mental Health Benefit
- Pet Discount Program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!