We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective

The Education Coordinator provides essential administrative and operational support to the SDFM Education and Certification team. This entry-level role is ideal for a recent college graduate eager to gain experience in program coordination, customer service, and digital learning systems. The Coordinator plays a key role in ensuring the smooth execution of educational programs, maintaining accurate records, and supporting learners and stakeholders across all delivery formats.

Main Responsibilities

Program Support

• Assist in the setup and maintenance of education events in the LMS (Path) and AMS (Altai), including registration, session uploads, and learner tracking
• Support the coordination of webinars, workshops, and in-person training events by preparing materials, managing logistics, and tracking attendance
• Help issue certificates of completion and manage CPE documentation

Customer Service

• Monitor and respond to inquiries in the Education mailbox, escalating complex issues to senior staff
• Provide support for group registrations, billing questions, and government forms (e.g., SF-182)
• Troubleshoot learner access issues, including duplicate accounts and login problems

Administrative Tasks

• Maintain organized records in SharePoint and other platforms, ensuring files are accessible and up to date
• Assist with data entry, reporting, and documentation for internal and external stakeholders.
• Participate in team meetings and contribute to process improvement initiatives.

Job Requirements

• Bachelor’s degree in Education, Communications, Business, or related field.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Customer service orientation and willingness to learn.

Professional and Leadership Competencies

• Team player with a proactive, can-do attitude.
• Eagerness to learn and grow within a mission-driven organization.
• Ability to take direction and follow through on assignments.
• Comfort working with diverse stakeholders, including military and government professionals

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!