We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

To serve as event coordinator for variety of association and/or corporate clients.  #LI-Remote

MAIN RESPONSIBILITIES                  

• Serve in a support role to event manager on an array of events ranging from fully in-person, virtual or a hybrid model
• Work with department technologies and tools, virtual event platforms, registration platforms, exhibit floor module and event mobile apps, etc.
• Respond to registration email inquiries.  Make registration record updates, cancellations, refunds, etc. 
• Maintain registration and housing tracking reports
• Manage VIP rooming lists, requirements, hospitality services
• Maintain department files and historical event documentation.
• Source variety of event materials such as lanyards, sponsorship items, etc.  
• Coordinate department functions such as event supplies, shipping, event cancellation insurance, etc.
• Actively participate in monthly client meetings.
• Travel onsite to events, support onsite activations
• Maintain department files

• All other duties as assigned

JOB REQUIREMENTS

• 1-5 years of event experience
• Experience in association or corporate markets and multi-client environment preferred
• Experience working in Cvent and/or Map Your Show, a plus
• VIP customer service, ability to deliver white glove service
• Strong oral and written communication skills and ability to interact in a firm but highly collaborative fashion
• Team focus but independent judgment and vision
• Solutions-oriented, creative problem solver
• Must have the ability to prioritize and manage multiple projects and deadlines in a fast paced, dynamically, changing environment.
• Eager to learn with a desire for career growth in the events industry

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Team-focused with independent judgment and vision.
• Solutions-oriented and creative problem solver.
• Strong interpersonal skills and ability to interact professionally with clients and colleagues.
• Commitment to continuous improvement and adaptability in changing environments.

SPECIFIC TECHNICAL SKILLS        

• Cvent, Map Your Show or other event technologies, a plus

Other Requirements

• Travel: Approximately 20%, chiefly 4-5 day blocks of time

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!