Mar 22, 2023

Executive Director - NCSEA





The National Child Support Enforcement Association*, a full-service client of MCI USA, is recruiting for an Executive Director.


The position is for a non-profit organization and is seeking someone with 5-7 years of progressive management experience in an association.



The Executive Director will be a leader with the presence to successfully and passionately lead on behalf of NCSEA. The position requires effective management experience, demonstrated strategic ability, fiscal responsibility, and success working with associations, industry partners, stakeholder groups, and policy makers on behalf of those that are the voice of the child support community.



  • Serves as chief staff executive for NCSEA with responsibility of staff management and oversight.
  • Responsible for implementation of bylaws and policies set by the Board of Directors, the NCSEA Strategic Plan and Annual Business Plan, as well as the financial, program, and administrative management of the association and MCI-USA’s NCSEA support services staff.
  • Assists the NCSEA Board President and Board of Directors in the development and implementation of the NCSEA Strategic Plan and Annual Business Plan and in the creation of policies, procedures, and updates to the Policy Manual as needed but no less than annually.
  • Supports the NCSEA Board of Directors by working collaboratively with the President, officers, and committee chairs and by routinely providing staff reports and data as needed.
  • Serve as the liaison with other organizations, including ERICSA (Eastern Regional Interstate Child Support Association), NCSL (National Conference of State Legislatures), NTCSA (National Tribal Child Support Association), NATCSD (National Association of Tribal Child Support Directors), NCCSD (National Council of Child Support Directors), WICSEC (Western Intergovernmental Child Support Engagement Council), the Federal Office of Child Support Enforcement (OCSE), and the American Public Human Services Association (APHSA).
  • Prepare Board of Directors election process, including communication, processing and database management.

Advocacy and Education:

  • Works with NCSEA’s legislative advocate to monitor and respond to legislative and regulatory proposals, and implement recommendations and actions as directed by the appropriate NCSEA committees and Board of Directors.
  • Represents NCSEA’s legislative and policy interests on Capitol Hill, with input and support from the President, NCSEA’s legislative advocate, and the Policy and Government Relations Committee.
  • Coordinates NCSEA’s efforts to impact and inform policy and legislation at the federal, local, and international levels, in conjunction with the President, the Policy and Government Relations Committee, and the Board of Directors as appropriate.
  • Leads conference planning for in-person and virtual events including third party contracting, onsite coordination, and scripting for executive leadership.
  • Monitors and updates content on organization website and throughout organization databases.


  • Develops, in partnership with designated NCSEA Board of Directors and sponsorship and resource development staff, an overall resource development plan that will generate both program and operational funding.
  • Oversees the development of content and programming for association programs and events, working with staff and designated NCSEA Board of Directors and committees and with Board of Directors approval.
  • Oversees the Corporate Partner program, working with the Fundraising and Partnerships Manager, to maintain relationships, create benefits and sustain the positive growth of the partner program.


  • In coordination with the Treasurer, manages finances, budgets, processes, and procedures; reviews finances for Board of Directors’ reports; and monitors for needed adjustments to NCSEA’s budget or investment portfolio. 
  • Develops partnership with Treasurer and Finance Committee to execute financial strategies.
  • Oversees the administration of the funds of the organization according to the approved budget, and monitors the monthly cash flow of the organization.
  • Ensures that the Finance Committee and Board of Directors are provided with comprehensive, regular reports on the revenues and expenditures of the organization.


  • Oversees and supervises MCI USA association dedicated and support services staff.
  • Incorporates feedback from both the volunteer leadership and MCI USA, and leverages that as valuable feedback in order to strengthen the relationship and service provided through MCI USA’s contract.
  • Provides coaching and development, as needed, to the staff, to create an atmosphere of trust and professionalism.


  • Bachelor’s degree.
  • 5-7 years of progressive management experience in an association.
  • Ability to engage participation from all levels, and generate passion for the association’s work, both internally and externally.
  • Computer literacy (Microsoft Office) and database familiarity.


  • Excellent written and verbal communication skills including engaging public speaking.
  • Highly organized with the ability to prioritize and manage multiple requests/projects.
  • Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions.
  • Creativity, curiosity, empathy, high-energy level, and an enthusiasm for meeting and working with a wide range of individuals.
  • Ability to establish and nurture relationships with volunteers, stakeholders, etc.


Ability to travel 3-4 times/year.

Benefit Summary 

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities. 

  • PTO
  • Paid Company Holidays, including closure Christmas Eve - New Year’s Day
  • 401K 
  • Medical, Dental, Vision and Supplementary Insurances
  • Employer paid Group Life Insurance, Short-Term and Long-Term Disability
  • Employer paid Family Building Benefit (fertility, adoption, & surrogacy) 
  • Employer paid Mental Health Benefit
  • Pet Discount Program 


Candidates must be authorized to work in the United States for any employer without sponsorship. 


MCI USA is an Equal Opportunity Employer and is committed to Diversity, Equity, and Inclusion. 


BIPOC applicants are strongly encouraged to apply. 



MCI USA helps companies and associations strategically engage and activate their target audiences, building community and boosting client performance through face-to-face, hybrid and digital experiences that support client business objectives. With US headquarters in the Washington, DC area and offices in New York, Baltimore, Dallas, and Chicago, MCI USA is rapidly expanding its platform to deliver a robust set of services in its Association and Corporate Solutions portfolios. Find out more at



NCSEA’s mission is to promote and influence child support policies and services and to educate, connect, and inspire those who work in child support. To serve as the voice of the child support community. For more information, visit