We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Main Responsibilities

• Responsibilities for this position include but are not limited to:
• Comprehensive exhibit hall management, including floorplan design and layout, understanding of general rules and  regulations, management of show decorator for all signage and structures.
• Serve as exhibitor and sponsor point of contact for operations and fulfillment, respond to inquiries in timely fashion, providing VIP customer service
• Draft and send pre-event communications to exhibitors and sponsors
• Management of and day to day, working with the exhibit management tool, Map Your Show
• Work with GSC to develop Exhibitor Kit
• Work with Exhibit/Sponsorship sales team to manage fulfillment of benefits. Responsible to draft, maintain and manage the deliverables tracking grid
• Manage signage and structural orders with GSC
• Source sponsored items such as tote bags, lanyards, and other various items
• Evaluate and maintain event budgets against pre-set spending limits. Provide clients with accurate budget estimates pre-event and ensure post-event billing reflects these estimates.
• Negotiate GSC and other vendor contracts that pertain to the exhibit hall, meeting MCI standards for each client event.
• Maintain department files
• Other duties as assigned

Job Requirements

• 3-7 years of progressively responsible exhibit management experience
• Experience in association market and multi-client environment preferred
• Experience working in Map Your Show, a plus
• Must have the ability to prioritize and manage multiple projects and deadlines in a fast paced, dynamically, changing environment.
• Eager to learn with a desire for career growth in the events industry
• CMP or CEM preferred

Professional Competencies

• VIP customer service, ability to deliver white glove service
• Strong oral and written communication skills and ability to interact in a firm but highly collaborative fashion
• Team focus but independent judgment and vision
• Solutions-oriented, creative problem solver

Additional Local Requirements

• Travel: Approximately 20%, chiefly 4-5 day blocks of time

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!