We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective

This position serves as a member of the Housing Management Team within the Convention Division.  The Housing Executive is responsible for the direction and implementation of conferences and is the main contact between the client and MCI internal support departments.  The MCI Housing Executive establishes, implements and monitors timelines as well as communicates client requirements while providing operational support to the Sales Team and support departments.   The Housing Executive is positioned to provide leadership and drive priorities for the Housing Manager within the team and serves as back up in the absence of the Housing Manager on inventory needs. Provides management and direction to subordinate staff internal and onsite.

Main Responsibilities

•            Works with the client to establish business processes for conferences and communicates those to internal support departments

•            Responsible for ensuring accurate show set up for housing

•            Responsible for QC of the client website – Includes QC of accurate hotel data (hotel descriptions, images, amenities). Reports discrepancies to Housing Manager for correction.  Responsible for final QC prior to website opening

•            Prepares contact center implementation and completes contact center training for show opening

•            Prepares Post Show Report after completion of the conference

•            Create & monitor housing pace reports for observation of year over year pace and pick up to ensure full utilization of block, identifies trends and reacts to those discoveries

•            Prepares marketing plan for the conference, to include timeline of save the dates, email blasts, targeted or segmented marketing etc.

•            Prepares and monitors conference budget to ensure budget requirements are met/exceeded

•            Coordinates conference priorities and daily workloads for the Housing Team

•            Schedules final hotel reconciliation with Housing Manager at hotel cut off, prior to onsite

•            Travels onsite to operate conference and assists with onsite challenges that may arise

•            Attends client meeting for purpose of post-show and pre-planning for the following years event

•            Establishes the percentage of oversell for each show per hotel.  Communicates this with the Housing Manager

•            Building of sub-blocks in tandem with Housing Manager

•            Ensure we have enough inventory to meet or exceed our current budgets.  Work with Contracting Team to secure additional inventory at current contracted hotels, as needed

•            Initiates post show reporting compilation (Dashboard with Marketing) and formal meeting with client post-conference

•            Coordinate all conference needs and client issues with MCI support team to include:

IT

Call Center

Accounting

Team Members

Executive Team

Sales

•            All other duties as assigned

Job Requirements

•            Degree preferred but not required

•            Must have 2 years Passkey, hotel or hospitality industry experience

•            Excellent written and oral communication skills

•            Strong customer service skills

•            Strong knowledge of excel

•            Must have strong organizational and multi project management skills

•            Experience in hotel sourcing and contract negotiations preferred

•            Working knowledge of hotel contractual conditions and policies

•            Travel will be required

•            Strong decision making skills and judgement for company representation

Professional Competencies

Project Management, Strong customer service, Proven leadership, Innovative problem solver, Strong written communication, Results Oriented, Negotiating experience

MS Office (Proficient in Excel/Powerpoint), Copilot, Passkey 

Additional Requirements

Show site travel required

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!