We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
JOB OBJECTIVE
The position serves as a member of the Housing Operations Team within the Convention Division. The Housing VIP/Exhibitor Specialist, Convention Housing responsibilities include but are not limited to; working directly with exhibiting companies and contacts for large groups to accommodate the needs of the organization. They will engage in various aspects of the client customer service experience, including inbound/outbound calls, conference attendee registration, and hotel reservations. #LI-Remote
MAIN RESPONSIBILITIES
- Manage inbound calls/emails pertaining to exhibitor/group services for assigned events serviced by MCI USA
- Review and maintain a thorough understanding of all event guidelines
- Work in tandem with lead Housing and/or Registration account executives for quality control and service
- Input of housing and/or registration lists including processing changes
- Communicate regularly with exhibitors/groups about housing and registration deadlines
- If necessary, send Welcome Letters and Rooming Lists to groups with allocated
- Contact companies/groups with invalid or declined credit cards
- Complete the unprocessed reservation list for assigned events
- Conduct limited travel onsite for shows that do early exhibitor housing
- Send out housing marketing email blasts working in conjunction with the housing exec and client for approvals.
- All other duties as assigned
JOB REQUIREMENTS
- Degree preferred but not required.
- Professional written and verbal communication skills.
- Multi-task oriented.
- Exceptional organizational and time-management skills.
- High attention to detail.
- Professional and polished appearance.
PROFESSIONAL AND LEADERSHIP COMPETENCIES
- Knowledge of housing/hotel/convention industry preferred
- Display a positive, team-oriented attitude.
- Works well under pressure.
SPECIFIC TECHNICAL SKILLS
- Proficient in Passkey software or other housing/hotel software platforms
- Proficient in Microsoft Office.
Other Requirements
- Travel: Approximately 10-20%
- Lifting, carrying up 50lbs.
- Standing for extended hours of time without breaks.
Benefits Summary
MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
- PTO
- 13 paid company holidays, including closure Christmas Eve through New Year’s Day
- 401K
- Medical, dental, vision and supplementary insurances
- Employer-paid group life insurance, short-term and long-term disability
- Employer-paid family building benefit (fertility, adoption and surrogacy)
- Employer-paid mental health benefit
- Pet discount program
Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.
We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!