We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE         

The coordinator for membership, operations and education provides customer support for active members, potential members, organizations and business partners of ASHHRA who participate in membership, education and AP3 activities. This role will also be the primary contact for day-to-day operations for the ASHHRA/SHRM joint membership. This position plays a pivotal role in overall operations support to help the organization run effectively. Success is measured by solid and timely communication, tracking and management of membership, and delivery of a positive customer experience. #LI-Remote

MAIN RESPONSIBILITIES                  

• Provide general record keeping duties, including but not limited to membership data, education products, donor information, dues, registration, education credits/CEUs 
• Serve as the primary contact for members and stakeholders by responding to inquiries via phone, ASHHRA mailbox and social media
• Contribute to accuracy in the database and respond to user inquiries for technical support
• Support board operations including general meeting preparations and document management
• Prepare and distribute reports
• Create presentations, forms, surveys, etc.
• Participate in the accounts payable process by submitting bills for processing using the appropriate tools, track accounts receivables and manage refunds.

Membership

• Collaborate on delivery of membership programs and events
• Serve as the key contact for group membership requests and invoicing.
• Support the membership dues renewal process
• Provide general administrative support for communities and engage with members on ASHHRA Exchange online communities
• Assist in planning and coordinating annual Healthcare HR Week.
• Partner with immediate past president or incumbent vice president of the ASHHRA board to coordinate the ASHHRA board nominating process

Operations

• Provide social media support and promotion via Hootsuite
• Respond to and promote ASHHRA through LinkedIn
• Review website and proof public-facing editorial content
• Support for tasks related to special events (e.g., summits)

Educational Programming

• Respond to inquiries about course webinar registration, CHHR certification renewal and requests, and continuing education credit documentation.
• Support for webinars, including but not limited to registration setup and support, CEU submittal, session recording and behind the scenes hosting.
• Coordinate the Membership Relations Committee with oversight and direction from one of the ASHHRA leadership team

Annual Conference(s)

• Respond to event-related inquiries
• Support for speaker management
• Support conference meetings, including general meeting preparations and document management
• Assist in registration processing and group invoicing
• Serve as primary contributor for awards and attendee engagement
• Assist in speaker and sponsor management
• Onsite support for registration, attendee management and learning session support as needed
• Coordinate schedule and activities for Center for Excellence
• Other duties as assigned.

JOB REQUIREMENTS                          

• Bachelor’s degree or equivalent
• 3-5 years of experience in a similar position or proven track record in management of programs and customer service in an association, non-profit environment or human resources department.
• Understanding of association membership, affiliate and committee processes is essential to success.
• Familiarity with medical or human resource association and/or similar background a plus.

PROFESSIONAL AND LEADERSHIP COMPETENCIES   

• Experience in non-profit and volunteer environments.
• Proven skills working customer support.
• Ability to develop basic project management plans and deliver to deadlines.
• Ability to work between people and technology.
• Competency in communications and writing.

SPECIFIC TECHNICAL SKILLS        

• Microsoft Office suite products
• Database and/or CRM platform
• Digital community environments
• Smartsheet or other project management tools
• Survey and form design or other similar platforms
• Canva or basic design software
• Facilitation of webinars and online meetings

ADDITIONAL LOCAL REQUIREMENTS                    

• This opportunity is 100% remote; however, in-person meetings may be required with advance notice and based on individual’s location.
• Travel to ASHHRA’s Annual Conference once a year around April/May is expected.

Benefits Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K
• Medical, dental, vision and supplementary insurances
• Employer-paid group life insurance, short-term and long-term disability
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our senior vice president of people and culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!