We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

JOB OBJECTIVE 

Paediatric hematology and oncology nurses are setting and achieving the highest standards of care for children, adolescents, young adults, and their families. The role of the membership and community coordinator is key to ensuring that members, chapters, committees, and volunteer leaders are properly supported, informed, and engaged.

#LI- Remote

COMPENSATION: $54,704 - $56,160 annually, based on relevant experience and skills.

MAIN RESPONSIBILITIES 

The individual who steps into this role should hold a philosophy of servant leadership while being able to address multiple areas of work at one time. Responsibilities include: 

Membership 

• Achieve functional proficiency of the association management system database including the ability to process dues, registrations, and other member transactions.   

• Provide high-quality member services and engagement including responding to general inquiries from members/volunteers via phone calls and email communication.  

• Support membership efforts including recruitment, retention, recognition and engagement and campaigns. 
• Support the compilation of monthly reports. 

Chapters

• Administrative support for APHON’s fifty plus chapters including management of the annual reporting process, filing annual business reports with the state, and maintaining the records such as articles of incorporation, bylaws, officer lists, and more. 

• Support the Local Chapter Committee with the meetings and operations. 

• Provide responses to chapter leaders related to questions per operational guidelines. 

Account Management  

• Help maintain a positive, productive relationship between the client and MCI USA 

• Support day-to-day service delivery for the account 

• Track basic account details and share updates with your supervisor 

• Flag any client concerns, service issues, or unusual requests to your MCI supervisor 

• Contribute to evaluation of scope of work and gather feedback and recommendations 

• Build working knowledge of MCI's business lines and resources so they can be applied to the client as needed 

• Follow MCI USA's processes while being a helpful point of contact for the client 

• Help prepare updates on account activity for your MCI supervisor, to support MCI account and Board reporting 

Committee and Volunteer Management 

• Support management of volunteers from the annual call for volunteer process to maintaining records, volunteer assignments, and recognition such as supporting annual award programs. 

• Provide operational support for the Member Connection online community platform managing access for private community groups. 

• Support the executive director with general board operations including 

• Maintain APHON’s public event calendar and assist with virtual and/or onsite association events including attending APHON’s annual meeting to support the booth, registration desk, and general logistics as requested.  

General Operations 

• Work in various technology platforms including ability to make minor website updates, create online forms and surveys, make presentations, and manage Zoom meetings and webinars. 
• Provide back up support for the operations coordinator responsible for accounts payables, invoicing, payment batching, and order entry.   

Account Support and Commercial Awareness  

• Support the delivery of contracted services by maintaining awareness of scope, service commitments, and client expectations. 

• Proactively identify and escalate member, volunteer, chapter, or service-related concerns that may impact client satisfaction, account health, or delivery of services. 

• Other duties as assigned. 

This position reports to the Director of Governance, Engagement, and Operations.  

JOB REQUIREMENTS

• Bachelor’s Degree preferred.   

• Excellent communication skills (written & oral).  

• Demonstrated ability to provide excellent customer/member service even in difficult situations.  

• Demonstrated ability to succeed in fast-paced work environment.  

• Applicant must be extremely organized, diligent, able to multi-task, and operate with only the highest degree of integrity.  

PROFESSIONAL AND LEADERSHIP COMPETENCIES 

• Proven skills working with a variety of people and cultures. 

• Ability to organize self and work independently and deliver to deadlines. 

• Fundamental understanding of associations and volunteer environments. 

SPECIFIC TECHNICAL SKILLS

• Technical proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms), general computing skills, and the internet.   

• Experience with Association Management Systems (AMS) and community platforms preferred.   

• Experience with basic document management in Adobe and design in Canva preferred. 

ADDITIONAL LOCAL REQUIREMENTS 

Ability to travel once per year domestically for the annual conference.   

Benefits Summary

• MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.
• PTO: 13 paid company holidays, including closure Christmas Eve through New Year’s Day
• 401K: Medical, dental, vision and supplementary insurances
• Employer-paid family building benefit (fertility, adoption and surrogacy)
• Employer-paid mental health benefit
• Pet discount program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, gender, sexual orientation, marital status, age or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodation during the application or interview process, please reach out to our chief people officer.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!