We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Job Objective

The Specialist, Operations & Technical Services is a 50/50 position, 50% as technical primary for one of MCI’s association clients (CDA) and 50% to support existing and new operations project needs for all other MCI clients as assigned. The Specialist must demonstrate knowledge and initiative in project management, web development, and data processing. The Specialist must have strong verbal and written skills, be efficient and effective in an environment with numerous tight deadlines on a variety of projects. Additional requirements include the ability to work autonomously; outstanding organizational collaborative skills; rigorous attention to detail; proven sense of creativity, initiative, and ownership. Position may be changed to a Manager based on candidate qualifications.

Main Responsibilities

Technical Systems Support

• Coordinate with third-party vendors to deploy websites and other digital platforms within a pre-defined and custom software
• Coordinate with third-party vendors to build and test systems with clients before launching
• Contribute to a variety of technical projects within a multi-client environment.
• Perform content/services edits to requested systems as needed.
• Ensure timely and efficient response to support inquiries.
• Oversee and execute project management tasks and projects with vendors/consultants.
• Provide best practices and recommendations for processes and systems.
• Create purchase orders, authorize invoices, and support budget planning related to third-party vendors and digital assets.

User Support & Training

• Support all users of the platforms as needed
• Identify and document user and system issues
• Log and follow up all reported bugs and consumer feedback
• Find workarounds when bugs cannot be solved right away
• Conduct on-call client support within our ticketing platform to all other MCI clients
• Create/update of documentation, user’s manual, and reports
• Train users on applications and help them resolve application issues as defined within contract
• All other duties as assigned

Job Requirements

• Bachelor’s degree preferred or 3+ years of relevant experience.
• Strong computer skills and knowledge of Microsoft applications
• Familiarity with industry software such as association management systems
• Familiarity with Content Management Systems

Professional Competencies

• Ability to work well in multiple team environments.
• Organization.
• Clear communication skills.
• Ability to manage multiple responsibilities and priorities.

Technical Skills

• Familiarity with industry software such as association management systems (re:Members, netFORUM, Rhythm, GrowthZone, YourMembership, MemberClicks, Salesforce, Dynamics365) strongly preferred.
• Database Management: Strong knowledge of SQL (MySQL, PostgreSQL) and familiarity with NoSQL databases (MongoDB, Redis).
• API Design & Integration: Experience building and consuming RESTful APIs; familiarity with GraphQL is a plus.
• Familiarity with Content Management Systems (WordPress, Drupal, Hannon Hill Cascade CMS, HubSpot etc.)
• Frontend Development: Proficiency in HTML5, CSS3, SASS/SCSS, Bootstrap, JavaScript, and modern frameworks/libraries such as React, Vue.js, or Angular.
• Backend Development: Experience with server-side languages and frameworks such as PHP, Node.js, or Python.
• DevOps & Server Management: Experience with Linux server environments, shell scripting, and deployment tools (Docker, Apache, CI/CD pipelines).
• Testing & Debugging: Familiarity with unit testing, integration testing, and tools like PHPUnit, Jest, or Mocha.
• Cloud & Hosting: Exposure to cloud platforms such as AWS, Azure, or DigitalOcean; experience with server provisioning and monitoring.
• Security Best Practices: Understanding of web security principles (OWASP Top 10), authentication (OAuth, JWT), and data protection.

Additional Requirements

• Ability to travel to MCI or FSM Client meeting(s) as needed.
• Support local office staff as needed.

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

• PTO
• 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
• 401K
• Medical, Dental, Vision and Supplementary Insurances
• Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
• Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
• Employer-paid Mental Health Benefit
• Pet Discount Program

Please reach out even if you do not meet all the criteria but are willing to learn and commit to one of our great roles. At MCI USA, we thrive on passion and believe that diverse perspectives make our team stronger. We are dedicated to fostering an inclusive environment with equal opportunities for everyone, regardless of race, color, religion, gender, sexual orientation, marital status, age, or physical/mental ability.

We appreciate all who apply, though only those selected for an interview will be contacted. All applications remain confidential. MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our Senior Vice President of People & Culture.

MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!