Jul 12, 2024

Volunteer Engagement and Operations Coordinator (Remote)

We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.


The Volunteer Engagement and Operations Coordinator is responsible for supporting Mission MSA operations and ongoing volunteer engagement activities. As one of the organization’s primary points of contact and engine for Mission MSA’s administrative and operational functions, this individual will have intimate knowledge of the needs of the MSA community. By providing insight to inform staff and volunteer leaders on areas of opportunity while supporting engagement and collaboration across the organization, this is role is vital to the success and continued growth for Mission MSA.


Main Responsibilities

  • Serves as a point of contact for prospective volunteers and general Mission MSA audience.
  • Supports the volunteer recruitment process; matching MSA community members with opportunities that meet their needs, interests, and create a positive impact.
  • Provides support and administration of MSA Connect, an online community platform.
  • Maintains an accurate volunteer impact database to support leadership development and recruitment process.
  • Supports the maintenance of the Mission MSA donor database.
  • Enhances donor retention and recruitment through reoccurring external communications including acknowledgment letters and timely donation recognitions.
  • Leads the accounts payable process.
  • Serves as a point of contact for Mission MSA’s community engagement and awareness activities.  
  • Provides administrative and logistical support for key volunteer leadership groups.
  • Evaluates volunteer opportunities and provides ongoing assessment.
  • Works with colleagues to identify and publicize opportunities for volunteers and volunteer programs.
  • Provides consistent, up-to-date information to volunteers regarding organizational announcements, events, policies, and procedures.
  • Supports the Mission MSA research grant award process.
  • Coordinates volunteer recognition and appreciation events and activities.
  • Other administrative duties for Mission MSA as needed or required.

Job Requirements

  • Bachelor’s Degree or equivalent relevant experience. 
  • 0-2 years of administrative support experience
  • Excellent communication (written & oral) skills.
  • Demonstrated ability to provide excellent customer service.
  • Highly organized with the ability to prioritize and manage multiple projects.
  • Ability to establish, nurture relationships, and an enthusiasm for meeting and working with a wide range of individuals.
  • Team player who thrives in a collaborative environment.
  • Experience with support groups, volunteers/volunteering, non-profits and/or public charities a plus.

Technical Skills

  • Technical proficiency with databases (such as SalesForce), presentation technology, videoconferencing software, and Microsoft Office (Word, Excel, Outlook,PowerPoint)
  • Computer literacy (Microsoft Office) and database familiarity.

Benefit Summary

MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

  • PTO 
  • 13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
  • 401K
  • Medical, Dental, Vision and Supplementary Insurances
  • Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
  • Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
  • Employer-paid Mental Health Benefit
  • Pet Discount Program


MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!