We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.
The Group People & Culture Solutions IT Manager will lead the implementation, optimisation, and continuous improvement of the company’s People & Culture (P&C) solutions. This role involves selecting, designing, and operating HR technology systems that enhance talent management, learning, wellbeing, health & safety, and sustainability processes across the organisation. The position will work closely with the Group Core Solutions Director and the Group People & Operations leadership to ensure alignment with the company’s overall talent and digital strategy.
Main Responsibilities
- Solution Deployment: Implements group-wide People & Culture solutions across HR, Learning & Development, Health & Safety, and Sustainability.
- Requirements Translation: Converts P&C business needs into structured functional and technical specifications at group and local level.
- User Support: Ensures reliable day to day operation of P&C systems and responsive service delivery.
- User Enablement: Provides onboarding, training, and upskilling sessions to drive strong user adoption.
- Lifecycle Management: Oversees updates, enhancements, feedback loops, and continuous improvement of P&C solutions.
- Vendor Coordination: Manages external vendors and partners involved in P&C systems.
- Operational Governance: Acts as the central contact for solution-related issues, requests, and improvements.
- Digital Empowerment: Supports HR technology and employee-experience initiatives at group and local levels.
Your Profile
- Degree in Computer Science, Engineering, Telecommunications, or a related field.
- 8–10 years of experience supporting HR, Health & Safety, Sustainability, or related digital domains.
- Proven experience managing ICT projects connected to People & Culture or HR technologies.
- Fluent in English and French (spoken and written); additional languages are an asset.
- Strong understanding of P&C priorities, translating business needs into human-centred HR technology solutions.
- Proactive and autonomous, managing initiatives end-to-end while improving reliability, quality, and engagement.
- Trusted stakeholder partner, ensuring efficient, compliant operations and strengthening user capability through guidance and learning.
Specific Technical Skills
- Strong knowledge of SAP SuccessFactors or similar HRMS platforms.
- Excellent analytical and troubleshooting skills.
- Outstanding customer service capabilities, especially in high-pressure or sensitive HR-related situations.
- Ability to diagnose and solve a broad range of technical and functional issues.
- Experience with vendor and subcontractor management, including contracts and service delivery.
Additional information
- Occasional travel may be required
- Salary package based on experience
mci group is where you can bring your true self to work and be proud of what you do. Join us and make a difference!